About Ugreenlab

Ugreenlab sells reliable chargers, cables, and tech accessories for your daily devices. We ship worldwide with free standard tracked shipping. Our team is based in Melbourne, Australia, and we are dedicated to helping you stay connected.

Who We Are

Ugreenlab is operated by HYGGO PTY LTD (ABN 26 680 569 653), located in Melbourne, Australia. We trade internationally, offering products that work with modern smartphones, tablets, and laptops. Our governing law for terms of use is the laws of Victoria, Australia. This does not limit the mandatory consumer rights you have in your own country.

What We Sell

We focus on essential tech accessories to keep your devices powered and connected. Our product range includes:

• Chargers: Compatible with most modern devices using standard USB-C ports.
• Cables: USB-C to USB-C, USB-A to USB-C, and HDMI cables in various lengths and speeds.
• Storage and Networking: SSD enclosures and networking gear to help manage your digital files.

Shipping and Delivery

We offer free standard tracked shipping to every country we deliver to. You can see the full list of supported countries at checkout. Prices are shown and charged in your local currency.

• Processing Time: Orders are processed in 1–3 business days. We place the order with our supplier partner, who packs it and hands it to the carrier.
• Delivery Time: Most orders arrive within 7–15 business days. Some countries and remote areas may take up to 20 business days.
• Tracking: You will receive a tracking number by email when your order ships. Tracking updates may take 2–3 business days to appear after dispatch.
• Multiple Items: If your order contains several items, they may arrive in separate parcels.
• Undeliverable Items: Not every product can be shipped to every country. If an item cannot be delivered to your address, we will inform you within 1 business day and refund that item in full.

Please check your shipping address carefully. We are not responsible for parcels sent to a wrong address entered by you.

Customs and Taxes

Where the destination country charges VAT or GST on imports, it is included in the price shown. In some countries (for example, Canada), sales tax is shown and added at checkout. For other locations, any import duties or taxes are set and collected by the destination country upon delivery.

Order Tracking and Issues

You can track your order using the tracking number from the shipping email on the carrier's website. Signed-in customers can also view their orders under Account > Orders.

If your order has not arrived after 20 business days from the order date, please contact us. We will either re-send the item or refund you in full.

Returns and Refunds

We want you to be happy with your purchase. Our return policy is simple:

• Change of Mind: Unused items in their original packaging can be returned within 14 days of delivery. To start a return, email us with your order number. We will reply within 1 business day with instructions and the return address, which may be in another country. You pay the return postage for change-of-mind returns. There is no restocking fee.
• Non-Returnable Items: Used or assembled items, items with broken hygiene seals, and personalised items cannot be returned for change of mind.
• Faulty, Damaged, or Wrong Items: Email us within 14 days of delivery with your order number and photos. We will refund you in full or send a replacement at no cost to you.
• Refunds: Refunds are processed to the original payment method within 3 business days after the return arrives. Your bank or PayPal may take 5–10 business days to show the funds.
• No Exchanges: We do not offer direct exchanges. Please return the item for a refund and place a new order.

Your mandatory consumer protection laws always apply in addition to these policies.

Payments

We accept Visa, Mastercard, American Express, and PayPal. Payments are processed securely by Stripe and PayPal. We never see your full card numbers. Payment is taken when the order is placed. We do not offer buy now, pay later services such as Afterpay or Klarna. If a payment is declined, please try another card or PayPal, or contact us.

Privacy and Cookies

We collect your name, email, shipping and billing address, optional phone number, and order details to fulfil orders, answer questions, and prevent fraud. We share order details only with the suppliers and carriers needed to deliver your items, and with our hosting and email providers. Data may be processed outside your country. We keep order records as long as tax and accounting law requires. You can ask for access, correction, or deletion of your data by email. The data protection law that applies to you (such as the GDPR) applies.

We use essential cookies to keep your cart, sign-in status, ship-to country, currency, and language settings. Stripe and PayPal set their own cookies for fraud prevention at checkout. One first-party cookie remembers how you arrived at our site for 90 days to measure marketing. We do not use advertising cookies. You can block or delete cookies in your browser, but essential cookies are needed for the cart and checkout to work.

Contact Us

If you have any questions about your order or our products, please contact us. Include your order number in your message.

• Email: [email protected]
• Contact Form: Available at the contact form

We reply within 1 business day. We do not have a published phone line.